SOLVED! Xbox One “There’s A Hardware Problem”

Once it comes to Xbox One “there’s a hardware problem”, it’s highly likely that your user data is corrupted and you must hard reset your console. Aside from that, you should consider updating system offline, clearing the alternate MAC address and sending your console for repair. Read to the end to take care of the error and resume playing.

What Might Have Gone Wrong

Connection wifi doesn't detect anything - Microsoft Community

Outdated Operating System

Old versions of operating systems tend to bug out every now and then which interfere with the performance of features. Since network connection is a built-in feature of Xbox consoles, it naturally suffers from bugs. 

Corrupt User Data

Having corrupt user data could affect the general functionality of your console. Corrupt user data can be caused by unexpected power outages while playing or due to some software issues which will later escalate to cause hardware problems.

Damaged Console

If your device is old and you neglect its maintenance, you will likely come across errors from time to time. Some of the parts may have sustained damages due to poor handling and the Xbox One “there’s a hardware problem” error message is the consequence. 


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Once it comes to the Xbox One “there’s a hardware problem” error message, the first fix to try is restart. Depending on the extent of the reset, you may want to backup your data. Because the console cannot connect to the Internet which rules out cloud sync, you will have to use a hard disk. In any case, after successfully doing a back up, here are the steps to hard reset your console.


  • Step 1: Press the Xbox button to open the guide.
  • Step 2: Select Profile & system then click Settings 
  • Step 3: Select System then Console info.
  • Step 4: Select Reset console, when you click this, you will see three options:

Option 1: Reset and remove everything

Option 2: Reset and keep my games & apps

Option 3: Cancel

Offline System Update

Unable to remember the last time you updated your console? Then it’s a good idea to update your Xbox One at once. Since online updating is not an option, you have to resort to Offline System Update (OSU1). All you will need is a Windows-based PC, Internet connection for that PC and a USB flash drive formatted as NTFS. Here are the steps to successfully update your console offline. 

  • Step 1: Download the Offline System Update to your PC
  • Step 2: Unzip the file then copy it to the flash drive (there should not be any other files in the drive)
  • Step 3: Turn off your console and leave it for 1 minute to ensure it is completely off
  • Step 4: Press and hold the Pair and the Eject button then press the Xbox button
  • Step 5: Continue holding the Pair and Eject buttons for about 15 seconds
  • Step 6: Release the Pair and Eject buttons after the second power-up tone, your console will power up and take you directly to the Xbox Start-up Trouble-shooter.
  • Step 7: Plug your flash drive into the console, the Offline system update option on the Xbox Start-up Trouble-shooter becomes active.
  • Step 8: Use the D-pad button on your controller to select Offline system update then press the A button to initiate the update

Your console will take a few minutes to restart and you will be returned to the home screen once the update wraps up.

Clear The Alternate MAC Address

If your console is using an alternate MAC address, you should clear it and see how things turn out. To do a quick fix on the wireless network adapter

  • Step 1: Press the Xbox button to open the guide
  • Step 2: Go to settings then select all settings
  • Step 3: Select network then click on advanced
  • Step 4: Click on alternate MAC address then select the clear option
  • Step 5: Restart your console then try reconnecting to the wireless network again

Send In The Console For Repair

Some parts of your console may have been damaged and will need to be repaired, the best solution will be to send it to Microsoft. However, you can also repair your console only from reputable stores. If you are within the warranty period, your device will be repaired at a small fee or even for free when there are offers. 

You can check online and see if your console is within the warranty period

  • Step 1: Sign in with your Microsoft account
  • Step 2: Go to the support page and select the Xbox One as the device

The warranty status will appear and if you have not previously registered, you will need to click on “register device”

Frequently Asked Questions

The Xbox One: A powerful game player — and more

Can I leave my console on overnight?

Well, you can leave your console on overnight but if you love it and would like it to last long, you need to turn it off from your socket. Leaving it on will not allow it to cool down and with time, it will overheat, reducing its lifespan.

Can I play games and watch TV at the same time on Xbox One?

With its multitasking feature, Xbox One will let you run two applications at the same time. You can play games while catching up with your latest movie.

Can I play Xbox 360 games on Xbox One?

Yes, with Xbox One’s backward compatibility feature, you will be able to play Xbox 360 games. All you need to do is to insert an Xbox 360 disc to your Xbox one or redownload them from the store. 

Tips And Tricks

  • Clean your console every three months or when the need arises
  • Before playing a game, restart your console to enjoy the gaming experience
  • Connect your console to the internet to allow it to sync its latest settings.


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