SOLVED! Work Or School Account Problem

For ease of convenience, Microsoft allows Windows users to use their Microsoft accounts in all sorts of things. Usually, after they finish setting up their Microsoft accounts, people can carry on like usual. However, account issues may arise which make devices display a notification: “Work or school account problem. We need to fix your work or school account…”. Take a look at this article if you don’t know what might have gone wrong. 

“Work Or School Account Problem”: Solutions

Verifying Your Microsoft Account 

In a couple of cases, the “Work Or School Account Problem” notification could indicate that you have yet to verify your Microsoft account. Following the verification of the account, the notification should go away. 

  • Step 1: Go to Settings > Accounts > Your Info > Verify
  • Step 2: Sign in to your Microsoft Account then enter your password 
  • Step 3: Proceed to verify your Microsoft account using a security code. Enter your email address, wait for a code to arrive and use it for verification. 

Turn Off Shared Experiences 

You have Nearby Sharing and Shared Across Devices enabled on your computer? In that case, it’s a good idea to turn off both Shared Experiences features. 

  • Step 1: On your PC, go to Settings > System > Shared Experiences then disable Share content with a nearby device.
  • Step 2: On the same Window, find the Share Across Devices and turn it off as well. 

Fix Now 

If your accounts run into issues, you should see Fix Now under Accounts in Shared experiences. By taking advantage of Fix Now, you could resume using your account before long. 

  • Step 1: Go to Settings >System > Shared Experiences. You can also tap on the Windows button + l > System > Shared Experiences.
  • Step 2: Below the Accounts option, click on Fix now (some of your accounts require attention) and follow the instructions.
  • Step 3: Choose your school email address and not your personal email address. You might be forced to select the same account more than five times. Just remember to keep choosing the same account. 

Remove Account 

Sometimes, to get rid of account issues, you need to remove your Microsoft account and delete associated data. 

  • Step 1: Select Settings > Accounts > Family and other people > Microsoft Account > Remove. Next, remove your account. 
  • Step 2: After you finish removing the account, select the Delete account and data to wipe all the account data present on your PC

Discard Account 

If you had a Microsoft account before the multi-factor authentication was introduced, a change in your account details can cause certain troubles. However, if you do away with the old account, you could get things back to normal. 

  • Step 1: Confirm that all apps and details have been transferred to your new account
  • Step 2: Press Windows + I > Accounts > Access work or school
  • Step 3: If you own two accounts or more that involve your personal email address and the student email address, choose the one with your email and select Disconnect. The old account will go away for good paving the way for the new one 

Frequently Asked Questions 

How come  I cannot access my Microsoft account? 

The reason why you can’t log into your Microsoft account is that the system is not approving your login details. For instance, you have entered the wrong password or account name or in some cases, both.

Can I delete my Microsoft account and create a new one using a similar email address?

Yes, you can. Deleting accounts results in the termination of all links to them. 

Why does my Outlook account keep saying that it must be fixed?

If you have to keep fixing your account, there is a chance that it’s out-of-date and the password is incorrect. To escape the cycle, go to the Fix account at the top of the notification bar on the Calendar of mail app. If you realize your password is incorrect, update or reset it and select done.

Why do I keep getting the account error on my email?

When you get this error message on your email, it means that the credentials or details of that email account are out-of-date. This happens when you change your password and forget to update your credentials.

Is it safe to Upgrade to Windows 11 or should I wait?

If you have thought about upgrading your computer to Windows 11, you should know that Windows 11 is where you would want to be. This is because it has the most secure version of Windows than Windows 10 due to the existence of a Secure Boot as well as the TPM 2.0 requirements. So yes, it is even safer upgrading to Windows 11.

Tips And Tricks 

  • Make sure to verify your Microsoft account 
  • Turn off shared experiences if you don’t need it
  • Delete old accounts prior to changing to new ones 

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