SOLVED! Windows Credentials Could Not Be Verified

For privacy reasons, today’s Windows users set up all sorts of measures to secure their devices and prevent unauthorized access. Usually, as long as people remember the “key”, they don’t have to worry about being locked out of their Windows computers. Still, it’s not uncommon for the security layers to act up out of the blue. Take a look at this article if your computer keeps telling you that your Windows credentials could not be verified upon log-in. 

What Might Have Gone Wrong

On Windows OS, Microsoft Hello is a feature that uses integrated biometric authentication or PIN to permit instant access. While the feature comes in handy from time to time, it could cause a number of problems too. Do you have Microsoft Hello enabled on your computer? In that case, you should add Microsoft Hello to your list of suspects if the verification of your credentials experiences issues. 

Windows Not Verifying Credentials: Troubleshooting

Change Privacy Settings

  • Step 1: Sign in to your account using your account password
  • Step 2: Go to the Settings and click on Privacy
  • Step 3: In the left pane, Go to Accounts Info. In the Choose which apps can access your account info, Enable Email and accounts and Microsoft Content
  • Step 4: Click OK and check if the issue is resolved

Change Password In Safe Mode

  • Step 1: Turn off your computer, wait a bit and turn it on again
  • Step 2: The moment you see something on the screen, hold down the Power button to turn off your computer. Repeat the process until you see Preparing Automatic Repair.
  • Step 3: As you get into the Choose an option screen, choose Troubleshoot, go to Advanced Options and pick Startup setting. Click Restart when prompted. 
  • Step 4: When the screen returns, press either number 4 for Enable Safe Mode or number 5 for Safe Mode with Networking
  • Step 5: After you get into Safe Mode, determine whether you can log in to your Microsoft using your previous account password.
  • Step 6: Click I forgot my PIN if you have the chance. When it asks you to enter a new PIN, select Cancel to disable the PIN. Alternatively, you can also set a new PIN in the above step and can try logging in with the new PIN.

Login From Another PC 

Once it comes to the “credentials could not be verified” message, it’s a good idea to see if you can log in from another PC. If you are able to, go to the Account Settings and reset your password via the forgot password method. Following the reset of the password, log in with the new password and see how things turn out.

Disable Windows Hello

If your computer tells you that your credentials could not be verified but still lets you log in with the account password, disable Windows Hello. 

  • Step 1: Open the Start menu then click the gear icon to open the Settings 
  • Step 2: Choose Accounts, look to the left, and choose Sign-in options 
  • Step 3: Look to the right, navigate to the Windows Hello section, and hit Remove
  • Step 4: Restart your PC 

Frequently Asked Questions

What Is Windows Credential Manager?

To put it plainly, Windows Credential Manager is a digital locker that saves your credentials for signing in to websites of connected applications and networks in one place. Your login details are stored in a digital library for using it later.

How Do I Back Up My Credentials?

  • Step 1: Go to the Search bar, type Control Panel, and hit Enter 
  • Step 2: Click User Account then select Manage your credentials to open Credential Manager
  • Step 3: Select Back up Credentials 
  • Step 4: Choose Browse to set a destination for the backup, give it a name and click Save

How Do I Clear My Windows Credentials?

  • Step 1: Go to the Search bar, type Control Panel, and hit Enter 
  • Step 2: Click User Account then select Manage your credentials to open Credential Manager
  • Step 3: Look for the credentials you want to remove, expand them and click Remove.

Tips And Tricks

  • If you have edited the login information, you need to update it on the credential manager. To do so: Go to the Search bar, type Control Panel, and hit Enter. Next, click User Account then select Manage your credentials to open Credential Manager. Proceed to look for the credentials you want to edit in Credential Manager, expand them, click the Edit option, replace the old information with new information then hit OK.
  • Always use strong passwords (at least 8 to 12 characters long) for all your account logins. Also, whatever you do, don’t save passwords in your email or messages.
  • Opt for a unique password every time you register on a website. Using the same password across services allows hackers to steal your data from multiple sites in one stroke. 
  • If you find it difficult to remember all your passwords, don’t hesitate to resort to a password manager. It can only be accessed with multi-factor authentication and stores your passwords in encrypted formats.

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