SOLVED! “That Microsoft Account Doesn’t Exist”

It’s common knowledge among Windows users that Microsoft accounts prove essential once it comes to accessing OneDrive, Xbox Live, Skype, Microsoft Store and so on. Usually, the login process of Microsoft accounts is a straightforward affair that involves little time and effort. However, on occasions, Windows users keep receiving a message saying that Microsoft Account doesn’t exist during login. Needless to say, people cannot get the most out of their Windows computers if they lose access to Microsoft accounts.


Wrong Account Name

Windows users may get the message that says their Microsoft Account doesn’t exist if they get the account name wrong. In case you don’t know, it only takes one incorrect character for your Microsoft Account to fail the verification. Hence, if you have a hard time logging in, you should take a look at your account name. As long as you nail the name of your Microsoft account, you should be able to log in with relative ease. 

Deactivated/Deleted Accounts

Following a long period of inactivity, Microsoft accounts will get deactivated or deleted by Microsoft. Naturally, if people log into deactivated/deleted accounts, there is a good chance that Microsoft will show them the “that Microsoft Account doesn’t exist” notification. Unable to recall the last time you logged into your account? In that case, Microsoft may have deactivated/deleted your account.

“That Microsoft Account Doesn’t Exist”: Advice

Take A Look At Account Name 

Sometimes, the Microsoft Account Name could be misspelled which results in the “that Microsoft Account doesn’t exist” notification. For most of the time, you could tell the issue by double-checking your account name.

  • Step 1: Double-check the account name to make sure that the email address is correct and current.
  • Step 2: Determine whether the email address you have entered has the correct domain at the end (,, etc)
  • Step 3: In case you have nailed the email and email domain but your account remains inaccessible, consider logging in using your old email address.

Note: Cannot remember the name of your Microsoft account? Well, you could check out the account name in several ways. 


  • Step 1: Open Start menu then hit the gear icon to open Settings.
  • Step 2: Choose  Accounts.
  • Step 3: In Accounts, navigate to Email & accounts.
  • Step 4: All of your accounts will be displayed here so proceed to look for your Microsoft Account and note down its name in full.

Microsoft App:

  • Step 1: Open a Microsoft application such as Office 365.
  • Step 2: Choose the option to create a new document.
  • Step 3: Click on the File Menu and then select Account.
  • Step 4: In the new window, look under the User Information menu or the Product information section to see your Microsoft Account Username.


  • Step 1: Ensure that your Internet connection is stable, launch your web browser and go to the login page of your email provider.
  • Step 2: Insert your login credentials and hit Enter.
  • Step 3: Search through your inbox for all previous emails from Microsoft. All emails sent by Microsoft to you should contain the name of your account.

Ensure That You’re Using The Correct Account Type

Account that’s supplied by your employer or educational institution may not provide access to all Microsoft services. Those accounts can be used to log into Microsoft 365, Outlook, … but they won’t work on  Xbox Live. Vice versa, Xbox Gamertag credentials cannot be used to log into Microsoft Account. Thus, make sure that you use the phone number, ID or email address registered to your Microsoft Account.

Create A New Microsoft Account

If you come across the “that Microsoft Account doesn’t exist” notification, think about the history of that account. For your information, Microsoft often deletes an account if it is not used for 2 years. Following deletion, the account’s owner cannot regain access to Microsoft services associated with that account. 

In the case that your account no longer exists, feel free to create a new account using the original name via Microsoft Signup Page. As you reach the site, enter the account name and proceed through the prompts until the new account is ready. Once that’s done, you can begin using the new Microsoft Account.

Frequently Asked Questions

Why would Microsoft say that my account does not exist?

If you are trying to log into your account after a very long time, your account could have been deactivated or deleted.

What is the minimum amount of times that a user should connect to their Microsoft Account?

According to Microsoft Support, you should sign into your Microsoft Account at least once every 24 months to keep it active.

How often should I access my Microsoft Outlook email address?

It is necessary to access your Microsoft Outlook email address at least once a year.

Is a Microsoft Account necessary in multiplayer games?

Yes, it is. Users need to utilize their Microsoft Accounts to review or change their privacy settings while playing multiplayer games.

Will I lose files after logging out of my Microsoft Account on OneDrive?

No. Logging out of your Microsoft Account does not delete any files or folders. In case you want to delete a file on OneDrive, select it and click the circle check box on its top right corner. After that, scroll to the bar located at the top of the page and click Delete.

Tips And Tricks

  • For maximum security, create a password that contains symbols, numbers and capital letters for your Microsoft account. In addition to that, check the Make me change my password every 72 days box.
  • Activate Two-Factor Authentication (2FA) in your Microsoft Account for an extra layer of security. To do so, navigate to your Microsoft Account page and select Security. In the Security Basics window, select Get started in the Advanced security options box.
  • To protect your Microsoft account, keep an eye on the trusted devices registered to it. Navigate to your Microsoft Account page and click Devices. Proceed to select All devices and view all the PCs, consoles and smart devices that are registered to your Microsoft Account. Visit this page regularly to add or delete devices.
  • While choosing between a Microsoft Account and a Local Account, it is wise to opt for the former. A Microsoft Account provides access to all sorts of things like OneDrive, the App Store and Xbox Live among many others. On the other hand, a Local Account lacks cloud storage so it can only access resources stored on the computer. Also, a Local Account won’t provide interaction with online complementary digital resources that play a key role in today’s computer experience.
  • Professional users that desire a seamless working experience across smartphones, tablets and Personal Computers (PCs) can use their Microsoft Accounts to access resources in Continuum. After logging in using their Microsoft Accounts, people can activate Office 365 on multiple devices for processing or presentation creation on the go. Moreover, it’s possible to use the account to schedule appointments, gain access to email, conduct image editing and enjoy multimedia too!


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