SOLVED! Surface Pro Touchpad Not Working

Versatile and flexible, Microsoft Surface Pro gives a good account of itself in quite a few settings. However, it’s worth pointing out that Surface Pro is far from perfect and its performance suffers from issues on occasions. You notice your Surface Pro touchpad not working and don’t know what must be done? If you want to learn how to get the touchpad working again, you have come to the right place.

How To Fix Surface Pro Touchpad Not Working

Update Your Touchpad Drivers

In layman’s terms, touchpad drivers manage operations of the touchpad. Thus, once it comes to Surface Pro touchpad not working, you should consider updating your touchpad drivers to the latest versions.

  • Step 1: Go to Search bar, type Device Manager and hit Enter.
  • Step 2: Expand Human Interface Devices or Mice and other pointing devices.
  • Step 3: Right-click the touchpad.
  • Step 4: Select Update driver.
  • Step 5: Allow the update to conclude then test the touchpad.

Uninstall And Reinstall Touchpad Drivers

A complete uninstallation and reinstallation of touchpad drivers can tackle all sorts of touchpad issues.

  • Step 1: Go to Search bar, type Device Manager and hit Enter.
  • Step 2: Expand Human Interface Devices or Mice and other pointing devices.
  • Step 3: Right-click the touchpad, select Uninstall device and choose Uninstall.
  • Step 4: Restart your Microsoft Surface Pro. During the restart, Windows will reinstall the drivers
  • Step 5: Determine whether the touchpad is in working order 

Update Windows 

  • Step 1: Open Start menu then click the gear icon to open Settings.
  • Step 2: Choose Update & Security.
  • Step 3: In the Windows Update window, select Check for updates.
  • Step 4: After Windows has updated, restart the Surface Pro then see how things turn out.

Clean Connectors 

While Microsoft has designed the detachable keyboard for Surface Pro to be resistant to dirt and dust, the connectors themselves remain vulnerable. Dirt and dust build-ups can result in malfunctions such as the Surface Pro touchpad not working. Here is how to clean the connectors:

  • Step 1: Power off the Microsoft Surface Pro, unplug the keyboard and remove the keyboard cover.
  • Step 2: Pick up rubbing alcohol and cotton swabs.
  • Step 3: Moist the cotton swab using rubbing alcohol then clean up the connector on both the keyboard side and the surface connectors. Rub the cotton swab back and forth over the connectors gently.
  • Step 4: Give the connectors time to dry then reconnect your Microsoft Surface Pro to its keyboard.
  • Step 5: Make sure that all the connectors fit perfectly with each other and turn on your device. Proceed to test the touchpad when the screen comes on.

System File Checker (SFC)

The hardware on your Microsoft Surface Pro may malfunction due to system file errors. Fortunately, users can make use of the sfc /scannow command to resolve the errors. 

  • Step 1: Go to Search bar, type cmd, long-press Command Prompt and choose Run As Administrator. Select OK if prompted.
  • Step 2: In Command Prompt, type sfc /scannow and hit Enter.
  • Step 3: Let the command run its course
  • Step 4: The moment the scan wraps yp, close Command Prompt and witness the result.

Take Battery Power Into Account

If your keyboard connects to the Microsoft Surface Pro via Bluetooth and its touchpad acts up, the batteries must be depleted. Thus, it’s wise to replace batteries

Activate Bluetooth 

In case your keyboard is up and running but the touchpad remains unresponsive, think about the wireless connection.

  • Step 1: Open the Action Center.
  • Step 2: Check out the Bluetooth tile.
  • Step 3: If it is lit up, the wireless connection is active and if it is dim, the Bluetooth connection is off. In the case that it is off, click Bluetooth tile to turn it on.
  • Step 4: Try to reconnect the touchpad again and check its functionality.

Restart Your Windows 10 Computer

In many cases, issues with the Surface Pro touchpad go away after a restart.  

  • Step 1: Click the Start menu.
  • Step 2: Choose Power.
  • Step 3: Select Restart.

Apply Changes To Settings

If the keyboard touchpad won’t work out of the blue, the keyboard of your Surface Pro may have been deactivated. To get the keyboard and its touchpad working again, you have to change the settings. 

  •  Step 1: Click the Start Menu and select the gear icon to open Settings.
  • Step 2: Select Devices and then choose Keyboard.
  • Step 3: Toggle the switch to On.

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Frequently Asked Questions

How can I change the Microsoft Surface Pro touchpad settings?

You can adjust the touchpad settings by attaching the keyboard cover to your Microsoft Surface Pro. After that, swipe inwards from the right edge of your screen to activate the Charms Menu. Proceed to tap on Settings. Choose Change the PC settings. Click on PC and devices. After that, tap on Mouse and touchpad. In the right pane, you can adjust both the Mouse and Touchpad settings.

Can I use the Surface Pro as a laptop?

While the Surface Pro is designed to be used as a tablet, it can be utilized as a laptop by attaching the keyboard cover accessory.

How do I right-click on my Microsoft Surface Pro?

The touchpad on your Microsoft Surface Pro works like the one on a laptop: there is a left-click button and a right-click button. Tap the button as you need. 

What must be done to calibrate for touch or pen Microsoft Surface Pro?

You can calibrate the pen or touch data entry method in your Surface Pro. To do this, type calibrate in the search dialog box located on your taskbar. From the list, select Calibrate for touch or pen.

How can I activate gestures on my device?

You can use gestures on your Microsoft Surface Pro to get work done quicker. To achieve this, open Settings and select Devices. Proceed to choose Touchpad. Underneath the Taps section, utilize the Touchpad sensitivity drop-down menu to adjust the touchpad’s sensitivity level. These levels include Most sensitive, High sensitive, Medium sensitivity and Low sensitivity. Right under this part, choose the tap gestures which you want to use in Windows 10. 

Tips And Tricks

  • To display the virtual desktop in your Windows 10 Microsoft Surface Pro, swipe three fingers on your touchpad.
  • For extra viewing capability, you can connect your Microsoft Surface Pro to a monitor. All you need to do is to use a USB-C cable to connect Surface Pro to a HDMI port of the chosen monitor.
  • For your information, our Microsoft Surface Pro can become a portable Xbox game unit. Users can implement the Xbox Game Pass application to enjoy a library of Xbox Series X, Xbox One, and Xbox-branded Windows Games.
  • You can view the content in your Microsoft Surface Pro through a smart TV. You only have to go to the Action Center then choose Connect. That will reveal all available external monitors including your Smart TV. At that point, use the built-in Miracast feature to project your Surface Pro onto the Smart TV.
  • The data usage of your Microsoft Surface Pro can be controlled by adjusting the metered connection settings. They allow you to exercise control over the amount of data consumed by your Microsoft Surface Pro when you connect it to cellular or Wi-Fi networks. The settings provide upload and download limits as well. Assuming that you have sound data usage settings, you can avoid paying extra fees for exceeding your data plan’s limits.


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