SOLVED! Scroll H5GX Mic Not Working

Once it comes to Scroll H5GX mic not working, the main culprit is the audio driver which is why you must conduct a driver update. Other fixes include running the hardware and devices troubleshooter, changing privacy settings, setting the mic as default, etc. If you have audio enhancements enabled, it’s strongly recommended that you disable them as well. In the case that there is nothing out of the ordinary on the computer, press the mute/unmute shortcut. 

Causes

Driver

In layman’s terms, the audio driver plays a key role in operations that involve audio on Windows computers. If the audio driver is out-of-date, computers would have a hard time getting audio devices to work. Hence, regarding Scroll H5GX mic not working, it’s a good idea to take driver into account. 

Permission

For privacy, Windows denies applications access to the microphone from the get-go unless you grant them permission. Thus, if Scroll H5GX mic won’t work, you may want to give permission some thought. 

Sound Enhancements

To boost audio quality, Windows provides sound enhancements that prove handy from time to time. That being said, sound enhancements could create problems on occasions and Scroll H5GX mic not working is a prime example. 

Mute

For ease of convenience, Windows allows people to execute commands via keyboard shortcuts. That means if you press the mute shortcut by mistake, your mic is going to be muted. On the bright side, you don’t have to do much to unmute the mic. 

Solutions

Solution 1: Update Driver

  • Step 1: Go to Search bar, type devmgmt.msc and press Enter to open Device Manager. 
  • Step 2: Expand Audio Inputs and Outputs, right-click your audio driver then pick Update driver.
  • Step 3: Follow the onscreen instructions to complete the update process. After you finish, restart your computer and determine whether the issue persists. 

Note: Your mic was performing well before a recent update for audio driver? In that case, you may want to roll back the driver. 

  • Step 1: Go to Search bar, type devmgmt.msc and press Enter to open Device Manager. 
  • Step 2: Expand Audio Inputs and Outputs, right-click your audio driver then pick Properties 
  •  Step 3: Go to Driver tab, hit Roll Back Driver and restart your computer when the process completes. 

Alternatively, 

  • Step 1: Go to Search bar, type devmgmt.msc and press Enter to open Device Manager. 
  • Step 2: Expand Audio Inputs and Outputs, right-click your audio driver then pick Uninstall device.
  • Step 3: As soon as the process concludes, restart your computer.

Solution 2: Run Hardware And Devices Troubleshooter

  • Step 1: Go to the Search bar, type Control Panel and press Enter. 
  • Step 2: In the Control Panel, change View by to Small icons, select Troubleshooting and choose click View all.
  • Step 3: Click Hardware and Devices, pick Next and follow onscreen instructions.
  • Step 4: Assuming that the troubleshooter manages to identify the cause, click Apply this fix.
  • Step 5: Restart your computer. 

Solution 3: Check Out Privacy Settings

  • Step 1: Press Windows + I to open Settings.
  • Step 2: Select Privacy, go to Microphone and choose Change.
  • Step 3: Make sure Microphone access for this device is switched on. Also, you should turn on the toggle below Allow apps to access your microphone. For good measure, scroll down to Choose which Microsoft apps can access your microphone, locate the application you want to use the microphone on and switch on the toggle beside it.

Solution 4: Set As Default Device

  • Step 1: Right-click the speaker icon on the taskbar then pick Sounds.
  • Step 2: Go to the Recording tab then go to your headset.
  • Step 3: Hit Set as the default device, then select Apply and choose OK.

Solution 6: Disable Sound Enhancements

  • Step 1: Right-click the speaker icon on the taskbar then pick Sounds.
  • Step 2: Go to the Recording tab, right-click your headset and pick Properties.
  • Step 3: Go to the Advanced tab and uncheck the box beside Enable audio enhancements, Remember to select Apply and choose OK in the end.

Solution 5: Unmute Mic

On Windows, you could press Ctrl + Shift + M and Ctrl + Shift + U to mute and unmute sound.  It’s worth pointing out that laptops allow people to mute/unmute using fn + function key too. 

Frequently Asked Questions

How can I switch from the internal microphone to headset microphone?

Usually, your device will automatically switch from the internal mic to the headset one once you plug in a working headset. However, if the computer fails to switch automatically, go through the following steps.

  • Step 1: Navigate to the right side of your taskbar, right-click the microphone icon and pick Sounds.
  • Step 2: Go to the Recording tab, right-click your headset and pick Properties.
  • Step 3: In the General tab, go to Device usage then pick Use this device (enable) from the dropdown menu.
  • Step 4: Select Apply then choose OK to save changes.

What can I do if my microphone fails after a recent Windows update?

You suspect that a recent Windows update is responsible for complicating audio operations on your PC? Then you should take advantage of System Restore to bring things back to normal. 

  • Step 1: Press Windows + L to open the Sign-in screen.
  • Step 2: Hit the power icon then press and hold Shift as you hit Restart
  • Step 3: Once in the Windows Recovery Environment, choose Troubleshoot then select Advanced options.
  • Step 4: Pick System Restore then wait for Windows to perform the restoration. If the restoration is a success, your microphone should work like normal again.

Tips And Tricks

  • For optimal audio quality, place the microphone within a few inches from your mouth.
  • While doing voiceovers, you should record in quiet spots and turn off your fans.
  • If you are using recording and editing software, remember to set the appropriate gain levels.

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