SOLVED! Phone Screen Goes Black During Calls

An annoying problem that many Google Pixel smartphone users currently experience is that their phone screen goes black during calls. With the black screen, people cannot use their keyboards, view the caller’s details and so on. Furthermore, it’s worth pointing out that the screen should turn on immediately after the conclusion of the call. Still, on occasion, the phone screen stays black for a period of time which bugs phone users to no end.

Black Phone Screen: Guidelines

Repair/Replace The Proximity Sensor

In the case that your phone screen goes black during calls, its proximity sensor may be having issues. For your information, the sensor informs the Google Pixel when you are holding your phone against your cheek/away from your face. The proximity sensor turns off the display immediately after you take a call and hold the phone against your cheek. When you end the call and hold the phone away from your face, the sensor turns the display back on. 

Therefore, when the proximity sensor acts up, your device screen will stay black even after the call is ended. There are a couple of proximity sensor solutions that you could use:

  • Make sure that your phone cover is designed for the Google Pixel smartphone. Purpose-design covers won’t obstruct the proximity sensor in any way.
  • Clean your smartphone’s screen such that there are no fingerprint smudges that could obstruct the proximity sensor.

After implementing the guidelines above, your Google Pixel should return to normal. In case your screen continues to stay black for a while after ending a call, its proximity sensor needs to be replaced.


A reboot refreshes the smartphone’s system and clears the Random Access Memory (RAM). By performing a reboot, you could fix bugs that impair performance of your phone. You notice that your phone screen goes black during calls? Then it’s suggested that you reboot it at the earliest opportunity.

  • Step 1: Press the Power key and hold it for 30 seconds.
  • Step 2: When the smartphone’s logo emerges on the display, release the Power key.
  • Step 3: Wait for the Google Pixel to restart.
  • Step 4: Place a call and see if the issue has been resolved.


During the operation of Android operating system, bugs can pop up every once in a while. Some of these bugs could make the phone screen goes black during calls. As such, updating your smart device can solve this issue permanently. Here is how to update your Google Pixel smartphone:


  • Step 1: Go to Settings of your smartphone.
  • Step 2: Scroll downwards until you reach the System option and tap on it.
  • Step 3: Navigate to System Update and select it.
  • Step 4: If your Google Pixel detects an available update, it will inform you and request approval to download the update.
  • Step 5: Approve the download and let the device update itself.
  • Step 6: Once the update is complete, restart your Google Pixel device.
  • Step 7: Make a phone call and observe to see if the problem has been fixed.

Force Close 

In some cases, all that is required to eliminate a bug is to force close the affected application. After that, it can be restarted again to resume normal operations. When your phone screen goes black during a call, the Phone app is involved. Here is how to force close it:

  • Step 1: Go to Settings of your smartphone.
  • Step 2: Tap on the Apps & notifications option.
  • Step 3: Look for the Phone app and tap on it.
  • Step 4: Choose Force Stop.
  • Step 5: Close Settings and then launch the Phone app.
  • Step 6: Make a phone call and determine whether the error persists.

Clear Cache

Another way to fix the issue where the phone screen goes black during calls is by clearing the Phone app cache. This will refresh the app and solve this problem. Here is how to clear the Phone app cache:

  • Step 1: Go to Settings of your smartphone.
  • Step 2: Tap on Apps & notifications.
  • Step 3: Select the option titled See all apps.
  • Step 4: Pick the Phone app.
  • Step 5: In the Phone app details, hit Storage.
  • Step 6: Proceed to tap on Clear cache.
  • Step 7: Close Settings.
  • Step 8: Restart.
  • Step 9: After the device has restarted successfully, start up the Phone app.
  • Step 10: Start a phone call then see how things turn out.

Phone screen goes black during calls Image 2

Frequently Asked Questions

How can Pixel buds be connected with the smartphone?

Google Pixel buds can be linked to your smart device through a Bluetooth connection.

Why do the Google Pixel buds show different battery levels?

The Google Pixel buds have been programmed to serve different purposes at different times which result in variable battery maximization. For example, a long phone call consume more battery than hours of audio playback. Seeing as one of the buds can be prioritized for phone calls, its battery will be reflected as lower than the other.

What is the maximum charging power that a Google Pixel device can handle?

Google Pixel is designed to support charging power of up to 30W.

What is Find My Device?

Find My Device is a feature which helps owners to locate, erase or lock their Google Pixel devices. After adding a Google Account to the smartphone, Find My Device is turned on automatically.

Which type of data is erased after executing a hard reset on the Google Pixel?

Performing a hard reset on the Google Pixel erases all the data as well as applications that had been installed by the owner.

Tips And Tricks

  • By using the Live Caption feature, owners of the Google Pixel can caption podcasts, phone calls and videos automatically. While viewing in any of these types of multimedia, simply press on the Volume button and then tap on the Live Caption icon. This feature works well in English on Google Pixel 2 and higher.
  • Use Astrophotography on your Google Pixel if you plan to take photos of the night sky. This feature is accessible in the Google Pixel 3 and higher. To make use of Astrophotography , open up the Camera application and prop up your smartphone to make it steady. Proceed to tap on Night Sight. Point your device towards the stars and press on the Capture button. After that, leave the smartphone alone for it to take the photo. For the best results, ensure that you’re away from city lights.
  • By utilizing Google Lens, Google Pixel owners can translate textual content from screenshots into the smartphone’s default language. To use it, simply open up the Google Photos application and then select your screenshot of choice. After that, tap on the Lens icon which is illustrated by a camera. From there, select the Translate icon. Google Lens is available on Google Pixel 3 and later.
  • Twist your Google Pixel smartphone to switch from one camera to the other. In this way, there is no need to press any buttons so as to activate the selfie camera. This feature is known as Flip camera for selfie and can be activated within the Settings app, under the System option.
  • Owners of the Google Pixel can tap twice on the back of their devices to activate a specific application, play or pause multimedia, capture a screenshot or reveal notifications. It’s known as the Quick Tap feature and it’s available on the Google Pixel 4A, 5G and later.

Phone screen goes black during calls Image 3


Leave a Comment