SOLVED! Office XP Service Pack 3 Error 0x80096004

If Windows Update reports Office XP Service Pack 3 Error 0x80096004, something might have gone wrong during the update and you should run Windows Update troubleshooter. Furthermore, you could disable Windows Update service, perform a SFC and DISm scan, scan computer for malware and so on. You don’t know a lot about how to troubleshoot update issues on Windows? Then this article is exactly what you need. 

Causes

Office XP Service Pack 3 Error 0x80096004

All in all, update errors tend to be the result of bugs preventing Windows from integrating updates as expected. The corruption of system files sometimes causes the update process to experience interferences as well. In addition, the presence of malware would mess up a lot of things and update integration is a prime example. 

Solutions

Solution 1: Run Windows Update Troubleshooter

  • Step 1: Press Windows + I to open Settings.
  • Step 2: Select Update & Security then choose Troubleshoot.
  • Step 3: Click Additional troubleshooters and pick Windows Update.
  • Step 4: Hit Run the troubleshooter and follow the onscreen instructions.
  • Step 5: After the process finishes, restart your computer. 

Solution 2: Disable Windows Update Service

Windows keep reinstalling Office XP Service Pack 3 in spite of repeated failure? Then it’s a good idea to disable Windows Update service. 

  • Step 1: Go to Search bar, type Services and press Enter
  • Step 2: In Services, locate Windows Update, right-click it and pick Properties. 
  • Step 3: Hit Stop under Service status. For good measure, change Startup type to Disabled too. 
  • Step 4: Select Apply and choose Ok
  • Step 5: Restart your computer. 

Solution 3: Perform SFC And DISM Scan

  • Step 1: Go to Search bar, type cmd and hit Run as administrator. 
  • Step 2: In Command Prompt (Admin), run the command sfc /scannow to perform SFC scan. 
  • Step 3: When the SFC scan completes, run each of the following commands to initiate DISM scan.
    • DISM /Online /Cleanup-Image /ScanHealth
    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM /Online /Cleanup-Image /RestoreHealth
  • Step 4: Close Command Prompt.
  • Step 5: Restart your computer. 

Solution 4: Scan Computer For Malware 

It’s impossible to rule out malware while troubleshooting Office XP Service Pack 3 Error 0x80096004. Hence, it’s widely advised that you scan computer for malware and take action accordingly. Many programs could help you get rid of malware and Malwarebytes is one of the best.

  • Step 1: Download Malwarebytes (link).
  • Step 2: Go to the download folder, select the MBSetup file and choose Yes for UAC prompt. 
  • Step 3: Follow onscreen instructions to install Malwarebytes. The moment the program opens, start the scan by pressing Scan and let it run all the way.
  • Step 4: If Malwarebytes manages to locate malware on your computer, hit Quarantine to remove the malware from the system. Last but not least, restart your computer. 

Frequently Asked Questions (FAQs)

Is Windows 10 compatible with Office XP Professional?

According to Microsoft, old Office versions such as Office 2007, 2003 and Office XP Professional won’t work Windows 10 version 1607 and later. 

How do I clean the Office Registry?

  • Step 1: Go to Search bar, type regedit and press Enter.
  • Step 2: In Registry Editor, navigate to the directory HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office.
  • Step 3: Underneath this key, you will see various version numbers, each corresponding to different versions of Office as given below. -9.0 is Office 2000 -10.0 is Office XP -11.0 is Office 2003 -12.0 is Office 2007 -14.0 is Office 2010. You need to find the matching Registration Key of your Office.
  • Step 4: When you find the hashed key, the next step is to get rid of that Hashed Key by deleting it.
  • Step 5: Restart your computer.

Note: Depending on how many Office programs are present on the PC, more than one key will appear beneath the Registration key. Each of the hashed keys should have a value named ProductName beneath it. That number may be used to establish which hashed key is associated with which product. 

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