SOLVED! Apps Not working On Wi-Fi But Fine On Mobile Data

It can be incredibly frustrating when mobile apps suddenly stop working properly only when you’re connected to Wi-Fi. You might be able to access the app just fine on your mobile data, but as soon as you try connecting to Wi-Fi, it doesn’t work. You notice your apps not working on Wi-Fi but fine on mobile data and don’t know why? In that case, you have come to the right place. 

Apps Working On Mobile Data But Not Wi-Fi: Summary 

There are multiple reasons why some apps will not work on Wi-Fi but work fine when you’re connected to mobile data. Let’s go over some possible causes so that you can figure out which one is the cause for your specific app.

The Intention Of App Developers 

Some developers choose to limit how their apps can be used on Wi-Fi in order to save on bandwidth costs. Instead of actually optimizing the app so that it functions correctly over Wi-Fi, they simply block all use of the app on Wi-Fi and require everyone using it to connect to mobile data instead. Fortunately, there is a simple way around this by turning on “Data Saver” for your apps.

Issues With The Wi-Fi Network

If you’re having problems with Wi-Fi on your device, there could also be problems with the Wi-Fi router or modem that’s providing internet access to your home. You should make sure that it’s properly configured by checking for firmware updates and making sure that your network is operating in a good channel range.


Sometimes apps have trouble running on a wireless network because they’ve been coded without this feature in mind. In order to fix this, the developer has to provide an update that adds support for wireless connectivity so that their app can function normally when using Wi-Fi instead of mobile data. Of course, sometimes developers neglect updating their apps when fixing bugs because not everyone uses them frequently enough to warrant a new version, which means there might be some apps out there that simply never function properly over Wi-Fi.

Wi-Fi Connectivity Is Not Ready 

If the app developer never tested their app on Wi-Fi, then there’s a good possibility that it won’t run correctly when connected to a wireless signal. Some problems could be things like not scrolling smoothly, misidentifying where you are in the interface, etc. These types of issues should be reported to the developers so they can fix them in future versions of their apps.



Once it comes to apps not working on Wi-Fi but fine on mobile data, you may want to give blocks some thoughts. Some ISPs (Internet Service Providers) and carriers choose to block packets from reaching their destination in order to prioritize other types of traffic which might be video streaming or VoIP apps such as Skype and Viber. If you’re using a wireless connection through one of these providers, you might need to talk to them about getting this problem solved because it should be possible for all your devices to use their service simultaneously without causing problems for each other.

Getting Apps To Work On Wi-Fi: Advice

To fix the problem of apps not working over Wi-Fi but fine on mobile data you can try the following fixes:

Turn Off Usage Access To Google Play Services

To do this;

  • Step 1: Go to your device’s Settings menu.
  • Step 2: Scroll down and select “Apps”.
  • Step 3: Scroll down until you find Google Play Services and tap on it.
  • Step 4: On the next screen, tap on “Usage Access”.
  • Step 5: On the next screen, disable the switch for “Wi-Fi only”.
  • Step 6: Exit out of all the menus and test to see if the app is now working over Wi-Fi.

Reset The Router 

  • Step 1: Turn off your router.
  • Step 2: Unplug the power cable from your broadband modem and/or ISP box.
  • Step 3: Wait for thirty seconds, then plug the power cable back into both devices.
  • Step 4: Check to see if everything is working by trying out a web browser on any device that’s connected to the network.


To do this, you can either wait until an app update comes through automatically or check for updates manually by going into Google Play and looking for new versions of any apps that are having problems connecting over Wi-Fi.


Regarding apps not working on Wi-Fi but fine on mobile data, reboot is an effective fix. Sometimes, a simple reboot could help to ‘wake’ your apps and make them work with Wi-Fi again. Just hold down your power button and select restart. When your phone powers on, check to see whether the apps are now working on Wi-Fi.

Get In Touch With The App Developers

Contact the developers of your apps directly and let them know that there’s a problem with their app, then ask for it to be fixed as soon as possible.

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Q: Why am I seeing a message like “This page is not available” when I use my Android device?

A: It could mean that your network settings are of poor quality. You can check this by resetting your router, or checking whether there is an option for unlimited access on your mobile plan. This might also be caused if you have too many apps running in the background of your device at once. If you think this might be the case, try removing some apps that are taking up too much processing power or memory on your device.

Q: How do I change the name of my Wi-Fi network?

A: Usually, you can find this by going into your phone settings and finding a menu that says “Wi-Fi/wi-fi,” or something similar. You should then be able to enter a new name for the network. This should not cause any problems elsewhere on your device. However, keep in mind that sometimes other devices may have trouble connecting to the internet if the name has been changed.

Q: How do I change the password of my router?

A: For some routers, it’s as easy as entering a new password into your router settings menu and restarting your router; however, for others it might require resetting your whole setup and following instructions from an instruction manual. You can usually find the instruction manual for your router online. If you don’t know how to reset your router or follow its new instructions, it’s probably best not to change the password of your router yourself.

Q: How do I uninstall and reinstall an app?

A: Uninstalling an app varies depending on what device you are using. On Android phones, you can usually uninstall by going into your phone settings and finding a menu that says “apps/application manager.” You should then be able to search for the app in question and uninstall it from there. For iPhones, you can usually uninstall apps by double-clicking on the home button at once time which will bring up all of your background apps before iOS7. However, with iOS 7 and onward you must hold your finger on the app until it jiggles before pressing the “minus” button. Once you have uninstalled it, go to the app store and search for the app in question. You should be able to find it there and download it again.

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